Terms of Service

These Terms govern your access to and use of the Super-Agent platform. Please read them carefully — by using the Services you agree to them.

Effective date: June 5, 2026  ·  Last updated: June 5, 2026

1. Acceptance of terms

These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you", or "your") and Super-Agent ("Super-Agent", "we", "us", or "our") governing your access to and use of our websites, products, applications, integrations, and related services (the "Services"). By creating an account, accessing the Services, or clicking "I agree", you accept these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2. The Services

Super-Agent provides an AI-powered platform that helps businesses respond to customers across voice, WhatsApp, SMS, and other messaging channels. We may update, modify, or improve the Services from time to time. We may add or remove features, and we may release new functionality on a beta or early-access basis, which may be subject to additional terms.

3. Accounts and eligibility

• You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract.
• You agree to provide accurate information and to keep it current.
• You are responsible for maintaining the confidentiality of credentials and for all activity under your account.
• You must notify us promptly of any unauthorized access to your account.

4. Subscriptions, fees, and billing

• Fees. You agree to pay the fees set out in your order form or in the pricing displayed at sign-up, including any usage-based charges (e.g., minutes, messages, AI model usage).
• Billing. Subscriptions are billed in advance on a recurring basis (monthly or annual) and renew automatically unless cancelled before the renewal date.
• Taxes. Fees are exclusive of taxes; you are responsible for any applicable taxes, except taxes on our net income.
• Late payments. We may suspend the Services for accounts past due after reasonable notice.
• No refunds. Except where required by law, fees are non-refundable.

5. Customer data and your responsibilities

"Customer Data" means any data, content, or materials you or your end-users submit to or generate through the Services, including conversation transcripts, audio, configuration, and integrations data. As between you and Super-Agent, you own Customer Data.

• You grant Super-Agent a worldwide, non-exclusive license to host, process, and use Customer Data solely to provide, secure, and improve the Services for you.
• You are responsible for the accuracy, legality, and rights to use Customer Data, and for obtaining all necessary consents from end-users (including for call recording, AI processing, and message handling as required by applicable law).
• You must post a privacy notice to your end-users that accurately describes how their data is collected and processed when they interact with your Super-Agent deployment.
• You will comply with all applicable laws including data protection, consumer protection, telemarketing, and electronic communications laws (e.g., GDPR, CCPA, TCPA, LGPD).

6. Acceptable use

You will not, and will not allow any third party to:

• Use the Services to send unsolicited messages, spam, scams, or any unlawful, harassing, or harmful content.
• Use the Services for high-risk activities where failure could lead to death, personal injury, or environmental harm.
• Reverse engineer, decompile, or attempt to extract source code from the Services, except as permitted by law.
• Circumvent or attempt to circumvent any usage limits, rate limits, or access controls.
• Use the Services to build a competing product, or to benchmark without our prior written consent.
• Upload viruses, malware, or other malicious code.
• Violate the terms of any third-party platform connected through Super-Agent (e.g., Meta Platform Terms, WhatsApp Business Policy, carrier rules).
• Use the Services to process special categories of personal data (such as health information or government ID numbers) unless expressly permitted in writing.

7. Third-party platforms

The Services integrate with third-party platforms (such as Meta, WhatsApp, telephony providers, AI model providers, payment processors, CRMs, and help desks). Your use of those platforms is governed by their own terms and policies. Super-Agent is not responsible for third-party services and does not guarantee their availability. Changes to a third-party API may impact features of the Services.

8. Intellectual property

Super-Agent and its licensors retain all right, title, and interest in and to the Services, including all related intellectual property rights. No rights are granted to you other than as expressly set out in these Terms. You may submit feedback, suggestions, or ideas about the Services; you grant us a perpetual, irrevocable, royalty-free license to use such feedback without restriction.

9. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that should reasonably be understood to be confidential ("Confidential Information"). The receiving party will protect Confidential Information with the same degree of care it uses for its own confidential information (and at least a reasonable standard of care), and will use it only as needed to perform under these Terms.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPER-AGENT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUTS MAY BE INACCURATE OR INCOMPLETE; YOU ARE RESPONSIBLE FOR EVALUATING THEM BEFORE RELYING ON THEM FOR MATERIAL DECISIONS.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR BUSINESS OPPORTUNITIES. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO SUPER-AGENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will defend, indemnify, and hold harmless Super-Agent and its affiliates from any third-party claims, damages, and reasonable attorneys' fees arising out of (a) your Customer Data, (b) your breach of these Terms, (c) your violation of any law or third-party right, or (d) your use of the Services in combination with services we did not provide.

13. Term and termination

• These Terms remain in effect while you use the Services.
• Either party may terminate for material breach not cured within 30 days of written notice.
• We may suspend the Services immediately if your use poses a security risk, may subject us to liability, or violates the Acceptable Use section.
• Upon termination, your right to access the Services ends. Sections that by their nature should survive (e.g., Intellectual property, Confidentiality, Disclaimers, Limitation of liability, Indemnification, Governing law) will survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the jurisdiction where Super-Agent is established, without regard to its conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the competent courts of that jurisdiction, unless mandatory consumer protection law of your country of residence provides otherwise.

15. Changes to these terms

We may update these Terms from time to time. We will update the "Last updated" date above and, where appropriate, notify you by email or through the Services. Material changes will be communicated with reasonable notice before they take effect. Continued use of the Services after the effective date of an update constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Contact us at hello@super-agent.dev.