Question 1

What does Super Agent actually do?

Accepted Answer

It answers your customers for you. The same agent picks up your phone and replies on WhatsApp, Instagram, Messenger, SMS and the chat on your website - answering questions, guiding shoppers to the right product, taking bookings and passing anything it should not handle to you. Every conversation lands in one shared inbox where you can read along and jump in.

Question 2

How long does setup take?

Accepted Answer

Most owners are live the same day. You enter your website and we read it, pull in your products and write your first agent for you. Then you connect the channels you already use in a few clicks. There is no code to write and no phone system to migrate.

Question 3

Do I have to change my phone number?

Accepted Answer

No. You keep the number your customers already have and forward calls to your agent, so nothing on your cards, listings or website has to change.

Question 4

Does it know my products and orders?

Accepted Answer

If you connect your Shopify or WooCommerce store, yes. The agent reads your live catalogue - prices, sizes and colours, what is actually in stock - and can look up the status of an order for the customer asking about it. It reads; it never changes anything in your store on its own.

Question 5

What are WhatsApp campaigns?

Accepted Answer

Messages you send in one go to an audience of your own customers: a drop, a coupon, a reminder. Audiences build themselves from your store's orders, every message goes out on WhatsApp-approved templates at a pace that protects your number, and every order stays tied to the campaign that brought it - so you see sales rather than just sends.

Question 6

What is a workflow?

Accepted Answer

An automation that fires on its own from what happens in your store. An abandoned cart sends the message with the link to finish the purchase; a new order can be confirmed by an automated call or message. You pick the trigger and the conditions, and the flow does the rest.

Question 7

What happens when it cannot answer something?

Accepted Answer

It stops and gets you. The agent pauses itself on that conversation, tells the customer a person is coming, and alerts your team with the whole thread attached, so nobody has to ask the customer to repeat themselves. You can also pause the agent on any chat yourself and take it over.