La Femme — premium custom jewellery.

Two hours a day no longer spent taking orders by hand

La Femme sells premium custom jewellery in its shop and over chat. Its Super Agent runs the chat sale from start to finish: it guides each customer to the purchase, asks for a photo of the receipt when they pay by bank transfer, takes their details and, once the order is complete, hands it to a person on the team.

2 hrs

saved every day on taking orders by hand

1 alert

to the team per order, with the receipt and details already in

Before Super Agent

Every chat order was taken by hand, and every one needed the same steps: answering which pieces they had, what they cost and how they could be personalised, explaining how to pay, waiting for the transfer, asking for the receipt, asking for the buyer's details and writing it all up to prepare the order. None of it is hard, but it repeated with every customer and took around two hours out of the team's day.

What they run on Super Agent

Guided buying

The agent answers each customer's questions and walks them through to which piece they want, how to personalise it and how they will pay, without waiting for someone on the team to be free.

Payment proof by photo

When a customer pays by bank transfer, the agent asks for a photo of the receipt and reads it before moving on. Nobody on the team has to chase a payment.

A complete order, handed to a person

The agent takes the customer's details and, once everything is ready, alerts the team and hands over the conversation with the order, the receipt and the details.

What changed

Nobody on the team takes chat orders by hand any more. When an order reaches a person, it arrives complete: what the customer chose, the photo of the receipt and their details, with the whole conversation behind it. What is left is checking it and getting the order ready. That is around two hours a day the team gets back for the shop.

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