Where should I put the FAQ on my site?

On a page of its own linked from your footer, and in short form near the buy button on product pages, which is where the doubts come up. Paste the HTML version into your store editor as a custom HTML block, or copy the plain text into an ordinary page.

Will the JSON-LD give me FAQ results on Google?

Probably not on its own. Google shows FAQ rich results only for a small set of well-known, authoritative sites, so most stores will not see expandable answers in search. The markup still describes the page accurately to other readers, and it is only valid on a page that shows the same questions and answers.

Where does my data go?

Nowhere. Everything runs in your browser. Nothing you type is sent to us or stored, and there is no signup.

What if a customer asks something the FAQ does not cover?

Then somebody has to answer them. Super Agent reads your website and writes an AI agent from it, and that agent answers these questions, and the ones you did not think of, on WhatsApp, Instagram and the chat on your own site. When a conversation should not be handled alone, it hands it to you.

Free tool — no signup

Write your store FAQ from a few answers

Tell this page how you ship, how customers pay, what your returns policy is and how to reach you. It writes the FAQ your customers keep asking for — as plain text, as HTML for your site and as FAQPage structured data. The example below is a made-up store; replace it with yours.

Store name Used as the heading of the FAQ.

Where you ship Countries, regions or cities, as you would say it.

Shipping time, fastest Business days.

Shipping time, slowest Business days. Same as above if it is always the same.

Shipping cost In your own words, with the currency.

Free shipping from Optional. Leave empty if you never ship free.

Payment methods Tick every one you accept.

Credit or debit card Bank transfer Cash on delivery PayPal Mercado Pago Nequi

Returns window Days from delivery. 0 if you do not accept returns.

Exchanges For another size, colour or product.

Returns conditions Optional. What a returned product has to be like.

Customer service hours Days and times, with your time zone.

WhatsApp number Optional. With the country code.

6 questions, written from your answers.

Plain text

Casa Luna — Frequently asked questions

Q: Where do you ship, and how long does delivery take?
A: We ship to all of Colombia. Orders usually arrive in 2 to 5 business days.

Q: How much does shipping cost?
A: Shipping costs $15,000 COP to any city. Shipping is free on orders of $200,000 COP or more.

Q: What payment methods do you accept?
A: You can pay with credit or debit card, bank transfer, cash on delivery and Nequi.

Q: Can I return my order?
A: Yes. You have 30 days from delivery to ask for a return. The product must be unused, with its tags and in its original packaging.

Q: Can I exchange a product?
A: Yes. Write to us within 30 days of delivery and we will arrange the exchange.

Q: How can I contact you?
A: Our customer service hours are Monday to Saturday, 9am to 6pm (Colombia time). You can write to us on WhatsApp at +57 300 000 0000.

HTML for your site

<section class="faq">
  <h2>Casa Luna — Frequently asked questions</h2>
  <h3>Where do you ship, and how long does delivery take?</h3>
  <p>We ship to all of Colombia. Orders usually arrive in 2 to 5 business days.</p>
  <h3>How much does shipping cost?</h3>
  <p>Shipping costs $15,000 COP to any city. Shipping is free on orders of $200,000 COP or more.</p>
  <h3>What payment methods do you accept?</h3>
  <p>You can pay with credit or debit card, bank transfer, cash on delivery and Nequi.</p>
  <h3>Can I return my order?</h3>
  <p>Yes. You have 30 days from delivery to ask for a return. The product must be unused, with its tags and in its original packaging.</p>
  <h3>Can I exchange a product?</h3>
  <p>Yes. Write to us within 30 days of delivery and we will arrange the exchange.</p>
  <h3>How can I contact you?</h3>
  <p>Our customer service hours are Monday to Saturday, 9am to 6pm (Colombia time). You can write to us on WhatsApp at +57 300 000 0000.</p>
</section>

FAQPage structured data (JSON-LD)

<script type="application/ld+json">
{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [
    {
      "@type": "Question",
      "name": "Where do you ship, and how long does delivery take?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "We ship to all of Colombia. Orders usually arrive in 2 to 5 business days."
      }
    },
    {
      "@type": "Question",
      "name": "How much does shipping cost?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Shipping costs $15,000 COP to any city. Shipping is free on orders of $200,000 COP or more."
      }
    },
    {
      "@type": "Question",
      "name": "What payment methods do you accept?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "You can pay with credit or debit card, bank transfer, cash on delivery and Nequi."
      }
    },
    {
      "@type": "Question",
      "name": "Can I return my order?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. You have 30 days from delivery to ask for a return. The product must be unused, with its tags and in its original packaging."
      }
    },
    {
      "@type": "Question",
      "name": "Can I exchange a product?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. Write to us within 30 days of delivery and we will arrange the exchange."
      }
    },
    {
      "@type": "Question",
      "name": "How can I contact you?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Our customer service hours are Monday to Saturday, 9am to 6pm (Colombia time). You can write to us on WhatsApp at +57 300 000 0000."
      }
    }
  ]
}
</script>

How it works

There is no AI here and nothing is made up. Each answer is a fixed sentence with your words dropped into it:

Shipping comes from where you ship and the fastest and slowest delivery time.
Shipping cost is your cost, plus the free-shipping line only if you filled it in.
Payments lists the methods you ticked. Tick none and the question is left out.
Returns and exchanges use your window in days and your conditions. A window of 0 says you do not accept returns.
Contact uses your hours and, if you gave one, your WhatsApp number.

Before you publish it

Read every answer against your real policy. The page only repeats what you typed, so an answer is exactly as right as the field it came from.
Use the JSON-LD only on a page that shows the same questions and answers. Structured data that describes text the visitor cannot see is treated as invalid.
Keep it current. An FAQ that still promises last year's shipping times is worse than no FAQ.

Answer these questions where customers ask them

Plenty of shoppers never open an FAQ page; they ask on WhatsApp or Instagram instead. Paste your website into Super Agent and it writes your agent from it. The agent answers these same questions — shipping, payments, returns — on WhatsApp, Instagram and your website chat, day and night.

Start free

Free plan, no credit card, live the same day.

Questions

Where should I put the FAQ on my site?: On a page of its own linked from your footer, and in short form near the buy button on product pages, which is where the doubts come up. Paste the HTML version into your store editor as a custom HTML block, or copy the plain text into an ordinary page.
Will the JSON-LD give me FAQ results on Google?: Probably not on its own. Google shows FAQ rich results only for a small set of well-known, authoritative sites, so most stores will not see expandable answers in search. The markup still describes the page accurately to other readers, and it is only valid on a page that shows the same questions and answers.
Where does my data go?: Nowhere. Everything runs in your browser. Nothing you type is sent to us or stored, and there is no signup.
What if a customer asks something the FAQ does not cover?: Then somebody has to answer them. Super Agent reads your website and writes an AI agent from it, and that agent answers these questions, and the ones you did not think of, on WhatsApp, Instagram and the chat on your own site. When a conversation should not be handled alone, it hands it to you.

More free tools

Customer segmenter — Drop in an orders CSV and see who is new, who repeats, who is at risk and who went quiet.
Online store self-audit — Score your store on trust, product pages, checkout, response and retention.
Meta ads budget planner — A daily budget, a break-even ROAS and the profit to expect under the cap you set.
See all free tools